Phone

The AlbertaQuits helpline is a FREE smoking cessation service for all residents of Alberta, open 8AM to 8PM seven days a week. Call 1-866-710-QUIT (7848) toll-free to receive confidential, non-judgmental support. Trained Cessation Counsellors will help you develop a quit plan, deal with cravings, and provide ongoing support to keep you motivated. Translation services are available in 180 languages through an interpreter.

There are two ways to register:

1. Register by Phone

Step 1:  Call 1-866-710-QUIT (7848) for quit support.

Step 2:  A Cessation counsellor will collect a brief smoking history and help you develop a personalized plan. Once enrolled, you will receive a series of arranged call backs from a Cessation Counsellor to support your quit.

2. Register Online

If you already have an AlbertaQuits website account you can register for the helpline through your My Dashboard. If you do not have an AlbertaQuits account, you can sign up for an account here. Once your AlbertaQuits website account is activated, you can use My Dashboard to register for the helpline. A professional representative will call you at a time that fits with your schedule to provide support.

By registering online, you'll also gain access to exclusive quit tools and resources available only to AlbertaQuits Online members.

Who should call the helpline?

Cessation Counsellors will help many different people for a whole variety of reasons, including:

  • smokers who are not sure they are ready to quit
  • smokers who are ready to quit within the next 30 days
  • people who are currently quit but require extra support
  • anxious callers who are on the verge of a slip
  • people who want information on how to help friends or family quit
  • Health Care Professionals seeking information on helping others quit

What to expect from your Cessation Counsellor?

If you are ready to set a quit date, you will speak to a Cessation Counsellor during a series of arranged calls which will provide you with information and support on quitting smoking. Any information you discuss is completely confidential. Here is what to expect on callbacks:

Call #1: On your first scheduled call, your Counsellor will assess your readiness to quit, and if you are ready to quit they will help you pick a quit date, and help establish a quit plan that includes tips and tools to get you ready. You will also discuss whether quit smoking medications are a possibility. Your Counsellor will schedule the second call for a time that works with your schedule.

Call #2: Your Counsellor will call you about 2 days before your quit date to review your quit plan and help you address difficult situations that might trip you up. They will also check in to see how you’re feeling about your quit date, reinforce your decision to quit on your chosen date and schedule your third call.

Call #3: Quit Day! Your Counsellor will call you on your scheduled quit date to see how you are doing and how the quitting medications are working (if you are using them). They will review quitting tips and ways to deal with tough situations, answer any questions you have, and arrange for the fourth call.

Call #4: Your Counsellor will call you a couple of days after your quit date to check on your progress, review the challenges, and reinforce your reasons for quitting. Your Counsellor will help you with new coping strategies, help you get back on track if you’ve had a slip, and schedule your fifth call.

Call #5: Your Counsellor will make a call at two weeks after your quit date to see how you are doing, provide support and help you plan for your tobacco-free future.

Calls will also be scheduled for you at 1,3,6 months and at one year after your quit date. Your Counsellor will invite you to call back at any time if you experience any difficulties. Don't feel bad if you have a slip - quitting is a process, and our Counsellors will help you get back on track.

Time to make a call. Sign up for phone support online.